Booking & Cancellation Policy
Appointment Requests: Online bookings are requests only and are subject to confirmation. Your appointment is not confirmed until you receive an approval notification by email and/or text. Requested times may be adjusted by up to 30 minutes based on therapist availability. Please review your confirmation carefully.
Cancellation Policy: A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice may incur a fee of up to 100% of the scheduled service price. Outstanding fees must be settled before future appointments.
Cancelling an Appointment: Please call, email, or cancel online through your Mindbody account. Appointment reminders are provided as a courtesy. Replying to or ignoring a reminder does not cancel your appointment.
Booking Assistance: Need help booking or modifying an appointment? Please contact our front desk at (905) 567-6444 , and our team will be happy to assist you.

Kaizen Health Group
Choose your treatment and clinic. Then find a service, practitioner and appointment time that work for you.
Explore treatments available across our five clinics.
Complete your booking securely through Mindbody. Changing treatment or clinic starts a new booking selection.
*Appointments are not confirmed until approved by Kaizen Health Group.* You will receive an email and/or text confirmation once your appointment is approved.
Requested appointment times are subject to availability and may be adjusted slightly to accommodate therapist schedules.
By submitting a booking request, you acknowledge and agree to our booking and cancellation policies.